Privacy Policy

Privacy and Cookie Policy

This privacy statement is issued by Pathfinder House Limited (collectively referred to as ‘Pathfinder’, ‘We, ‘Us’ and, ‘Our’ in this statement). This privacy statement will explain how Pathfinder uses the personal data we collect from you when you use our website or otherwise correspond or contact us.

What data do we collect?

We collect or use the following information for learner education and training:
• Personal identification, names and contact details of learners
• Title, name, suffix, address, date of birth, nationality, email address, phone numbers, personal history and interests, photographs and videos from our events etc
• Financial details for enrolment, membership and/or to attend events
• Any other details that may be provided by you in correspondence and discussions with us
• Gender
• Pronoun preferences
• Payment details and financial information including transactions
• Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
• Photographs
• Biometric data for identification, access or payment purposes
• Attendance and reason for absence data• Account access information
• Username(s) and password(s) for security purposes
• Exam results and qualifications
• Progress reports
• Information relating to compliments and complaints
• Exclusion, disciplinary and suspension information

Our legitimate interest for collecting and/or using personal information for learner education is its assistance to contributing to enabling Pathfinder House Limited to provide training/education, upcoming events and other relevant services events, such as for example assessing your application, creating your learner record (during the application process), providing and delivering assessments and the assessment process and providing newsletters and similar.

We collect and process your personal data including through the use of this website, including any data/information/data you may provide through this website when you enrol for and purchase a course, sign up for a newsletter or similar and/or take part in and/or engage in any of our events or activities. This is for the purpose and benefit of providing quality training and notifications to you. We will only use your personal data when the law permits us to.

Our legitimate interest for collecting and/or using personal information for dealing with queries, complaints and/or claims is its potential assistance in contributing to enabling Pathfinder House Limited to properly investigate any such matters. This for instance contributes to ensuring effective and helpful responses to queries and the integrity of our complaints process.

Our legitimate interest for collecting and/or using personal information for dealing with queries, complaints and/or claims is its potential assistance in contributing to enabling Pathfinder House Limited to properly investigate any such matters. This for instance contributes to ensuring effective and helpful responses to queries and the integrity of our complaints process.

Our legitimate interest for collecting and/or using personal information for archiving purposes is to help ensure fulfilment of the purposes for which it was collected. This would include for instance follow up correspondence and providing any learner certificates.

Our legitimate interest for collecting and/or using personal information is also to help ensure compliance with and satisfying of any legal, accounting or reporting requirements.

We collect and/or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interest for collecting and/or using personal information for learner education is its assistance to contributing to enabling Pathfinder House Limited to provide training/education, upcoming events and other relevant services events, such as for example assessing your application, creating your learner record (during the application process), providing and delivering assessments and the assessment process and providing newsletters and similar.

We collect and process your personal data including through the use of this website, including any data/information/data you may provide through this website when you enrol for and purchase a course, sign up for a newsletter or similar and/or take part in and/or engage in any of our events or activities. This is for the purpose and benefit of providing quality training and notifications to you. We will only use your personal data when the law permits us to.

Our legitimate interest for collecting and/or using personal information for disciplinary investigations is its potential assistance in contributing to enabling Pathfinder House Limited to investigate if deemed necessary any impropriety or learner transgression such as plagiarism. This for instance contributes to ensuring the integrity of the assessment process.

Our legitimate interest for collecting and/or using personal information is also to help ensure compliance with and satisfying of any legal, accounting or reporting requirements.

How do we collect your data?

You directly provide most of the data we collect. We collect data and process data when you:
• Contact us by email, phone, post or social media
• Register online or request membership or attendance at our events.
• Complete any surveys or give feedback via our website, email, phone, post or social media.
• Use or view our website via your browser’s cookies.
• Apply for membership or sponsorship or events through our website, email, phone or post.
• Make payments or donations to the Society

Pathfinder may also receive your data indirectly from the following sources:
• Ticketing agencies used for our events
• Communication software providers

Pathfinder also collects your data so that we can:
• Establish and maintain accurate learners’ records
• Communicate with you by email, post and phone about our courses and any services we may provide for which you have expressed an interest.

Pathfinder will not sell or share your personal information for other organisations to use.

When we allow third parties acting on behalf of Pathfinder to access your information, we will always have complete control of what they see, how long they see it for and what they are allowed to do with it.

Where necessary we may share the personal data we collect and process with third party IT providers eg those who host the website or provide IT support.

Also under strictly controlled conditions we will share personal data with contractors, service providers, advisors and agents as required.

We may also disclose your personal information to third parties in order to comply with a legal obligation. This also includes exchanging information with other entities to protect against fraud or any other suspected illegal activities.

How do we store your data?

Pathfinder always seeks to securely store your data electronically with our internet service provider, website host and email service provider, as well as electronically and as hard copies with any webmasters, administration support and the officer(s) of Pathfinder at their respective premises and with their respective providers.

Pathfinder will only keep and store your information for as long as it is required for the purposes it was collected for. How long it will be stored depends on the information in question, what it is being used for and sometimes statutory legal requirements.

Marketing

Pathfinder may from time to time contact you regarding courses, products or services or events provided by Pathfinder or others. If you have agreed to receive marketing you may always opt out at a later date. Pathfinder will not share your information with other entities for marketing purposes.

You have the right at any time to stop Pathfinder from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please contact us at the contact address on the website.

What are your data protection rights?

Pathfinder would like to make sure you are fully aware of all of your data protection rights. Every enrolled learner is entitled to the following:

The right to access – You have the right to for copies of your personal data from Pathfinder. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Pathfinder correct any information you believe is inaccurate. You also have the right to request Pathfinder to complete information you believe is incomplete.

The right to erasure – You have the right to request that Pathfinder erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Pathfinder restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Pathfinder processing your personal data under certain conditions.

If you make a request we have one month to respond to you. If you would like to exercise any of these rights please contact us via the contact details on the website.

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org

How do we use cookies?

Pathfinder uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website may use:

• Functionality – Pathfinder may use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include for instance what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – Pathfinder uses these cookies to collect information about your visit to our website and the content you view, the links you followed and information about your browser, device and your IP address. Pathfinder will not share this data with third parties for advertising purposes. We will not share online data collected through cookies with any advertising partners. This means that when you visit another website, you will not be shown advertising based on your browsing patterns on our website.

How to manage your cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Pathfinder website may and is likely to contain links to other websites. Our privacy policy applies only to our website so if you click on a link to another website you should read their privacy policy.

Policy on media activities organised by third parties

Activities that are covered by this policy include, but are not limited to:

Any and all events, lectures, talks and receptions Pathfinder organises.

Media material that is subject to this policy includes, but is not limited to:

Press releases, news, articles, blogs, interviews, video material and social media posts.

Media are welcome to cover Pathfinder’s activities. However permission from Pathfindeer is needed in advance and applies on a case by case basis. Each event will be by special arrangement and for some of Pathfinder’s activities there is a need to also obtain permission from third parties such as guests and collaborators.

Changes to our privacy policy

Pathfinder keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 4 February 2024.

If you have any questions about Pathfinder’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us. Contact details can be located on the website.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Pathfinder has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office here https://ico.org.uk